This Customer Activity & Work Log Dashboard provides a comprehensive view of customer interactions, work items, and time allocation. It enables businesses to monitor engagement types, track time spent on different activities, and ensure efficient resource management.
Key Highlights:
Detailed Work Log
A tabular breakdown of customer interactions, including work items, escalations, phone calls, and chats, along with assigned owners and time spent.
Activity Details by Customer
A pie chart visualization categorizing work items, escalations, phone calls, and chats for easy analysis of customer engagement trends.
Time Tracking per Activity
Helps measure the time spent on different tasks to improve productivity and service efficiency.
This dashboard helps businesses enhance customer support efficiency, improve task management, and optimize resource allocation for better service delivery.
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